Apple OSX devices getting no internet while connected to Ruckus APs

[Anonymous]

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?

[help_desk_fkaer]

No this does not seem to have helped. I have also deployed a vSZ and migrated the AP's of affected users and that difference has not helped either. Ruckus claims that Apple has yet to determine the root cause from the Apple Diagnostic files we have sent them.

[Anonymous]

In our case we got this suggestion from technical support

"Could you please enable the Proxy Arp and Increase the Inactivity Timeout to Max 1000 on the WLAN and see if this helps fix the issue"

This change fixed the issues for our iOS clients.

[Anonymous]

Same here, 400 macs fleet and 2k more windows fleet. Just Macs on Catalina are affected. Tried everything.

[michael_brado]

Hi Thaigo,
    Please open a case so we can look at logs.  Catalina wasn't available in 2017 when this thread was started.

[Anonymous]

Hello Brado,

Are there solutions for the same issue for devices on High Sierra and Mojave?