Apple OSX devices getting no internet while connected to Ruckus APs

[Anonymous]

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?

[Anonymous]

I should have mentioned that at 5Ghz we are on a fixed channel/fixed power plan. This was all done using a physical site survey. At 2.4 we let the APs change channels and power levels if needed

[Anonymous]

I have an open case with Ruckus yet again since it is so irregular and our grounds is so extensive (131 AP's and developing), I'm experiencing difficulty nailing anything down

[Anonymous]

I have an open case with Ruckus yet again since it is so irregular and our grounds is so extensive (131 AP's and developing), I'm experiencing difficulty nailing anything down

[help_desk_fkaer]

So I decided to do some more research and see if a similar issue has been reported to other wireless vendors. I came across this, which is quite old but the issue is very similar.  I have made the suggested changes of scenario 1 on all three of our controllers and will see what happens when the users return from the holiday. 

https://community.cisco.com/t5/wireless-mobility-documents/apple-macbook-pro-dropping-wireless-conne...

[Anonymous]

Any update to this change? Would love to know the outcome.