We are looking to buy a Zone Director 1200 and some outdoor AP’s for our campground. Is it ok to buy them from Amazon or do you need to go direct through the official rep channels? Obviously there is a few people listed on Amazon for these products so their companies could be official reps but not sure. Advise? Thanks!
I did reply on your other message to your questions. Our main site had everything purchased from an official reseller. zd3000, 192 AP's roughly in total. With what I have learnt from that experience I have built a number of other networks using ruckus equipment purchased outside of the official channels. On the likes of ebay there are sometimes some very good prices if you are on a tight budget. It is worth getting a controller covered by ruckus support though. I once got a zd3000 with 500ap license for under the equivalant of $1000 which is only a few percent of the retail cost.
I tell you, I’ve never seen a company with a worse buying experience. Its ashamed because it appears once you’re in the door you’re good to go. But we’ve now called Ruckus multiple times direct trying to ask simple questions and a place for sure safe to buy direct from. It takes them a day, two, or several to call back just to tell you about the same reseller that you already said you don’t want to call. Resellers just want to sell you a massive system without crystal clear explanation. I don’t believe we need this AT ALL. Ruckus’s loyalty to resellers destroys their relationships with potential customers which is sad! I just want to know how far these ap’s reach (how far the signals travel at acceptable strength) and then order the director and several omni’s. But its impossible on their non existent sales/support schedule!
Ruckus ONLY sells our products thru Value Added Resellers or direct distributors, and we do NOT sell on eBay or Amazon (unless they advertise to be official Ruckus Reps, like some here), and you cannot get the associated Support (Partner or Ruckus direct) except through our official channels. Beware of any other sources, if they cannot provide Support contracts with the equipment purchases.
I'm not in Sales, but I can surely appreciate the question "Whom do I contact for Ruckus products" in my area...? I'll see what my inside contacts might have. It shouldn't take days for someone to call you back, and not know that you already had been given the same reseller info earlier.