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AP's events are showing that the AP never contacted to the cloud

ithelpdesk_isou
New Contributor II

AP's events are showing that the AP never contacted to the cloud irrespective of the fact that my AP's were working fine even prior to this event message.

Kindly help

Thankyou

1 REPLY 1

ishant_sharma_6
New Contributor II

Hi,

Please open a case and our support team will help to troubleshoot the issue.

https://support.ruckuswireless.com/contact-us

if there is a firewall between Ap and the cloud then please make sure the required ports and URLs are open/configured. 

In order to check the firewall ACL inputs please log in to your cloud account-> on the right side corner click on the symbol "?"-> Firewall ACL inputs.

if still issue persists then please open a case with us and we will help you with AP onboarding.

 
Regards,
Ishant
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