AP's events are showing that the AP never contacted to the cloud

[ithelpdesk_isou]

AP's events are showing that the AP never contacted to the cloud irrespective of the fact that my AP's were working fine even prior to this event message.

Kindly help

Thankyou

[ishant_sharma_6]

Hi,

Please open a case and our support team will help to troubleshoot the issue.

https://support.ruckuswireless.com/contact-us

if there is a firewall between Ap and the cloud then please make sure the required ports and URLs are open/configured. 

In order to check the firewall ACL inputs please log in to your cloud account-> on the right side corner click on the symbol "?"-> Firewall ACL inputs.

if still issue persists then please open a case with us and we will help you with AP onboarding.

Regards,

Ishant