AP r510 remains provisioning

[maykeling_romer]

Hello, I have an AP r510 installed, the controller recognizes it but it remains provisioning it does not go from there.

[sanjay_kumar]

Hi Maykeling,

It looks like the config file is not delivered completely to the AP.
Probably due to MTU issue.
The ZD is sending the fragments which is in bigger MTU size than the MTU size set on the switch\network path.

Are there any switches, Firewall in between the ZD and AP?
If yes, please check the MTU set on these network devices.
Configure the MTU on the ZD lower than the MTU set on the network devices.

Example, if the Switch\Firewall has MTU set for 1300, then set the MTU on the ZD as 1200.
Set the MTU on the AP with the below CLI command

set mtu wan 1200.

[sanjay_kumar]

Check out the below article.
https://support.ruckuswireless.com/articles/000002370

[maykeling_romer]

Hi Kumar, 

this is the MTU value in the ZD


so it appears to me in AP in the ZD,  it is always provisioning.

[sanjay_kumar]

Hi Maykeling,

Login to the AP CLI and reduce the MTU using the command "set mtu wan 1000"

See if that works.

[maykeling_romer]

I get an error when executing the command