AP power light is always red

[TiffanyLeathers]

Hello. Our downstairs access point power light is always red. The one upstairs works fine. We’ve tried to reset it and it doesn’t do anything. 

[Dickson]

Hello Tiffany,

I believe we need RMA on this AP, please log a case with us for RMA if you have support contract.

Thanks,

Dickson

[sanjay_kumar]

Hi @TiffanyLeathers 
Have you tried using a different power source\cable\port just to ensure that the AP is getting enough\proper power?

If yes, then please raise an RMA by contacting our support team from the below link.
https://support.ruckuswireless.com/contact-us