9.8 and iPad issue

[andrew_manning]

We have a customer running 20x R700 and therefore running firmware 9.8 on the ZD.

Generally it is working great except for iPads. They can connect to the network and work but after 5mins connections is lost. The iPad still shows as connected but there is no internet, airplay or anything network related.

If we disable and re-enable wifi then it works again for another 15ish minutes.

SSID is visible, WPA2/AES.

Can anyone suggest what is happening?

[keith_redfield]

You may be seeing https://forums.ruckuswireless.com/ruc...

[sue_ellingson]

@Keith - I realize the OP was talking about 9.8. But the symptoms, for lack of a better term, seem exactly the same.

I've already seen that link, and they're talking about a guest SSID with the captive portal. Maybe it's the same issue, but it seems the train of thought there is the reauthentication on the portal is causing the problem. We're not using a captive portal for these iPads.

[andrew_manning]

Changing to WPA has appeared to partly sort the issue. Internet and network activity no longer drops.

Still have an issue with AirPlay giving up after a few minutes. We are going to try an iPad mini tomorrow to see if that sorts the problem.