Skip, do another power cycle, let the ZD try to boot up for 2-3 minutes, then press
the Hard Reset and hold for 8-10 seconds before releasing. Does the status LED
change when you press the reset button? If you let the ZD continue to try to boot
from here, does it ever get past a blinking red LED?
Otw, the serial number is found on the bottom label, and I'm afraid you may need
an RMA.