When Upgrading ZD3000 from fw 9.13.0.106 directly to 10.0.0.0.142 can't detect T300 ap's

[sergio_gallegos]

I upgraded ZD3000 from FW 9.13.0.106 directly to 10.0.0.0.142, so that i could have R610 operational i know that a lower version of firmware would have done the trick, but we went all the way to 10.0.0.0.142,R610 detected perfectly and also ap's 7982, the issue came when we tried to have the T301s ap's and T300 provisioned, they won't connect. Any ideas of what could be going on, documentation say's that those ap's are supported. One more question if i need to downgrade the ZD what would be the appropriate way to go about, downgrading directly to FW 9.13.0.106 from which we upgraded or to follow another sequence.
Any help is very much appreciated.
 

[gupta_pallapot1]

What version of firmware running on T301s and T300 APs.
Yes, you can downgrade back to 9.13.0.106 directly, I would suggest you to contact support if you are really looking to downgrade back as 10.x is completely different compared to 9.X verisons.

Also I would suggest to go to MR release rather then 10.0.0.0142 which is  GA release.
https://support.ruckuswireless.com/software/1572-zd3000-10-0-1-0-44-mr1-refresh2-software-release-wp...

[sergio_gallegos]

Thank you Gupta Bobby for youre response, at the moment i don't have the ap's at hand as soon as i get to the office i will be cheking and i'll post it.

[jakob_peterh_ns]

What is the status? Do they keep upgrading FW and rebooting, or do they simply not connect?

We had an issue here, where AP's kept upgrading and rebooting, but that was because we had both a ZD & a SZ on the same LAN, and that messed it up

[sergio_gallegos]

Hi Jakob, when connecting the ap's (T300,T301s) to the lan  the power led just keeps blinking slowly but don't do anything else.