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Upgrade Zone Director 1000, caught!

usina_caete_uni
New Contributor
Good afternoon, everyone!

I started to update my Zone Director 1000 for version zd1k_9-1.3.4.0.15.ap_9.3.4.0.15, however the update crashed by 59%, what do I do?

hugs
Stewart Tawer Image_ images_messages_5f91c3dc135b77e2478b7d94_affc0d0fc930dbc752b779df7ec6e980_Capturar_inline-77e0349a-addf-41b6-8672-6d28ec49a928-14729487.JPG1390408702
1 REPLY 1

keith_redfield
Valued Contributor II
What version did you upgrade from? There is a specific required path in order to have successful upgrades (it's in the Release Notes as well as a KB article). If you followed the correct path,

Try to SSH into the ZD using Putty or similar SSH client - if that works, re-boot it from the CLI (>reboot )
If that doesn't work, wait at least 30minutes then power-cycle the ZD

It may be in rescue mode - https://support.ruckuswireless.com/an...

If it still fails, contact support to open a case.
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