Upgrade Zone Director 1000, caught!

[usina_caete_uni]

Good afternoon, everyone!

I started to update my Zone Director 1000 for version zd1k_9-1.3.4.0.15.ap_9.3.4.0.15, however the update crashed by 59%, what do I do?

hugs
Stewart Tawer

[keith_redfield]

What version did you upgrade from? There is a specific required path in order to have successful upgrades (it's in the Release Notes as well as a KB article). If you followed the correct path,

Try to SSH into the ZD using Putty or similar SSH client - if that works, re-boot it from the CLI (>reboot )
If that doesn't work, wait at least 30minutes then power-cycle the ZD

It may be in rescue mode - https://support.ruckuswireless.com/an...

If it still fails, contact support to open a case.