cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot renew Support Entitlement for future ZD upgrade

kamil_bulanda
New Contributor II
Hi!
I have ZD3050 with additional 50 AP with following licenses:
901-3050-EU00 - ZoneDirector 3000, licensed for up to 50
909-0050-ZD00 - ZoneDirector 3000 License Upgrade support
802-3050-1000 - Partner WatchDog Premium Support for ZoneDirector
802-3050-1L00 - Partner WatchDog Premium Support for ZoneDirector
+ licenses for SPoT purpose.

I've got warning about expiring my Support Service:
"The Support Service on this ZoneDirector will expire in [10] days. An active Support service entitles you to future firmware upgrades. Please contact Ruckus Support for further assistance. [What's this?]"

To renew support service i download SPT file following that instruction:
https://support.ruckuswireless.com/answers/000003546

Unfotunately when I want to upload file in Administer/Support on my ZD I've got message:
"ZoneDirector already has the latest Support Entitlement file" and warning about expiration still shows up
Can you help me guys with this issue?
7 REPLIES 7

andrea_coppini
Contributor II
You need to activate your support agreement.  You should have received an e-mail with a link to click.  If you get stuck contact Ruckus support (see support.ruckuswireless.com) and have your ZD serial number ready.

kamil_bulanda
New Contributor II
Could You send me short instruction how to activate that support agreement? These products are registered on onther company and I am "forwarder" to help them with this issue.

andrea_coppini
Contributor II
Contact support ..

kamil_bulanda
New Contributor II
Ok, thanks for help
Labels