Cannot renew Support Entitlement for future ZD upgrade

[kamil_bulanda]

Hi!
I have ZD3050 with additional 50 AP with following licenses:
901-3050-EU00 - ZoneDirector 3000, licensed for up to 50
909-0050-ZD00 - ZoneDirector 3000 License Upgrade support
802-3050-1000 - Partner WatchDog Premium Support for ZoneDirector
802-3050-1L00 - Partner WatchDog Premium Support for ZoneDirector
+ licenses for SPoT purpose.

I've got warning about expiring my Support Service:
"The Support Service on this ZoneDirector will expire in [10] days. An active Support service entitles you to future firmware upgrades. Please contact Ruckus Support for further assistance. [What's this?]"

To renew support service i download SPT file following that instruction:
https://support.ruckuswireless.com/answers/000003546

Unfotunately when I want to upload file in Administer/Support on my ZD I've got message:
"ZoneDirector already has the latest Support Entitlement file" and warning about expiration still shows up
Can you help me guys with this issue?

[seanmuir]

Try the following links first:

https://support.ruckuswireless.com/tools/warranty_checker

https://support.ruckuswireless.com/entitlement_file

[kamil_bulanda]

Thanks! Local distributor of Ruckus sold to us license 802-3050-1000 and 802-3050-1L00, but support verified it and that licenses are not purchased - need to clarify with distributor.

[seanmuir]

No problem, glad to be of help 🙂

Good luck with it all!