Accessing and managing ZD remotely anywhere from the Internet

[eva_fern_ndez_l]

Hi everyone:

We are having problems trying to access ZD Web UI from the Internet. We want to remotely control ZD. We opened port 80 and 443, but it did not work. We have check User guide for Ruckus WirelessTM ZoneDirectorTM 9.5, page number 20 where ports are explained.
We wonder if we have to activate "Remote troubleshooting" explained in page 290 in the same manual.

Can someone help us with this issue?

Thanks a lot.

[eva_fern_ndez_l]

Hi again:

I forgot saying that ZD is directly connected to the ADSL router via one of its two ports. We decided to eliminate any element between the router and ZD. The result is a blank page. It seems to be a conecction but anything is showed.

Thanks a lot for your reply, but there was something else...

[keith_redfield]

That particular symptom with web servers is usually related to MTU. If you do a "View Source" on the (blank) web page, does any HTML show? There may be fragmentation going on and somewhere DNF (do not fragment) is set (that is likely our default since we expect to always be on a local LAN). So the webserver on the ZD is always trying to use 1500byte packets for the response, and somewhere in your path 1500byte packets aren't welcome (at least that's my theory)

[eva_fern_ndez_l]

OK. Thanks.
We'll check that and see.