Showing results for 
Search instead for 
Did you mean: 

Smartzone 100 and R730 Reboots/ Offline Issue

New Contributor III
Is anyone having issues with R730's randomly going Offline and requiring the AP to be rebooted in order to get it back online?  We have been seeing this issue for about 30 days now and support has been unable to tell us why the R730's are doing this.  The AP's are inaccessible most of the time when the issue happens, but sometimes we are able to still ping the AP and actually SSH to the login prompt, but the admin account/password will fail.  Once we power cycle the AP it works fine again.   When the issue is happening the AP is still accepting clients but it has no network access so those clients are broken.  It is very frustrating and Ruckus support has been no help.  The R730's are connected to Ruckus ICX 7650's via 5Gb multigig ports.  The switches report no problems and there are other AP's on the same switch at the time that have no issue, so the problem is just random Access Point specific.  The issue is completely random, no pattern can be found, other than support telling us they are seeing AP kernel panics and that they can't tell us why or how to make stop.   

Smartzone 100 version is - which support had us upgrade to as they said that would fix the kernel panics - It has not

R730 version -

A few of the R730's have not been able to recover from this issue after a reboot and have had to be RMA'd.  Some of them will automatically reboot after 15-30 mins, but if we manually reboot them they typically come back online and work.  Was curious if any else is experiencing this issue with R730's, Smartzone 100's, and ICX 7650's?  


Update - We have to cancel our upgrade for tonight because Ruckus discovered problems with the custom 5.2.x build they provided us via another customer that tried it before us.  We are back in holding pattern waiting for them to provide a fix for the ton of bugs we have discovered with them.  They also informed us there are new bugs discovered on their ICX-7650-48ZP's which also may be contributing to our issues.  Horrible how long this has be dragged out and they can't make a stable product.  Extremely frustrating.

Thanks for the update - our R730 are in vacation mode as well disconntect from the SZ. Keep fingers crossed. I am happy to help and support for any kind of testing as well.

@Kevin: Any news from your side? I am planning to give our R730 a chance for resurrection with latest patch available for download.

We upgraded to version and then applied AP patch last week.  Problem is that 99% of my company is working from home so we have no actual way to confirm if these have resolved our issues.   We had about 16 discovered bugs/problems and we have not seen any random AP hangs/reboots since applying these versions.  No way to know for sure until we get everyone back in the office and have a couple weeks of actual user load.  I will update once that happens.

Same for us, we are rocking 5030 at most of our sites, and have no idea if the changes made any difference. I do see in our RDD that some APs have a ever growing associations, and it only goes back to normal once you reboot the AP. Not sure if that's a bug in RDD or if the APs are actually accumulating associations and are DoS itself essentially.