Smartzone 100 and R730 Reboots/ Offline Issue

[kevin_7278725]

Is anyone having issues with R730's randomly going Offline and requiring the AP to be rebooted in order to get it back online?  We have been seeing this issue for about 30 days now and support has been unable to tell us why the R730's are doing this.  The AP's are inaccessible most of the time when the issue happens, but sometimes we are able to still ping the AP and actually SSH to the login prompt, but the admin account/password will fail.  Once we power cycle the AP it works fine again.   When the issue is happening the AP is still accepting clients but it has no network access so those clients are broken.  It is very frustrating and Ruckus support has been no help.  The R730's are connected to Ruckus ICX 7650's via 5Gb multigig ports.  The switches report no problems and there are other AP's on the same switch at the time that have no issue, so the problem is just random Access Point specific.  The issue is completely random, no pattern can be found, other than support telling us they are seeing AP kernel panics and that they can't tell us why or how to make stop.   

Smartzone 100 version is 5.1.2.0.302 - which support had us upgrade to as they said that would fix the kernel panics - It has not

R730 version -  5.1.2.0.373

A few of the R730's have not been able to recover from this issue after a reboot and have had to be RMA'd.  Some of them will automatically reboot after 15-30 mins, but if we manually reboot them they typically come back online and work.  Was curious if any else is experiencing this issue with R730's, Smartzone 100's, and ICX 7650's?  

[sanjay_kumar]

Hi,

5.2 GA release has been released and available on the support site.

[b8]

Upgraded VSZ-e andR730's to 5.2 Fingers crossed for some improvements. Upgrade was painless.

[daniel_brune]

I checked the release notes - it quietly says on page 36 "ER-7674 - Resolved an AP reboot issue on 11ax AP models". I dont want to be negative, but guess its referred to only one of the mentioned kernel panic issues.

If "ER-7665 - Resolved an issue where clients intermittently failed to pass any traffic when connected to 802.11ax (R750/R730)AP's" is helping, I really cannot say.

Furthermore the list of unsupported features on the R730 model is still very long! No Beamforming, no MU-MIMO in Downlink and Uplink, no OFDMA, no cell sizing, no 160 MHz channels, and many more others (which are not available for all other WiFi 6 AX AP, so I wont complain for them).

[hyosang_choi]

I have upgraded ver 5.2 and it seems quite well.

[daniel_brune]

There are rumours that much more WiFi 6 functionality incl. OFDMA and so on are coming with next minor SZ software release published after 5.2, so I guess something like 5.2.1 or so.

Keep fingers crossed.