Apple Device Roaming

[jeremy_west_564]

I am having a problem with frequent disconnects on apple devices when signal strength is great. In looking into this further, I noticed that the apple devices in question are roaming at an alarming rate. This is happening across iPad, iPod, and MacBook platforms. For example, I looked at an apartment with an iPod touch that was roaming every 30 seconds or so. There is a Win7 laptop in the same apartment that has not roamed one time. I have about 40 Apple devices on the network and similar behavior is happening on 70% of them. I have about 40 other devices on the network and this is not happening with any of them that I have looked at so far. What is more, the Apple devices are roaming out from a nearby AP to an AP several hundred feet away with a few buildings between them. The user is not leaving the apartment but the device is roaming to APs throughout the campus, even APs it either should not see at all, or just barely.

Any ideas? Has anyone seen anything like this before?

[dtsblake_588878]

It seems like RuckusWireless does not understand they have or will loose new customers because of these ROAMING problems.

We bought Ruckus party because of then current customers recommendations. If we are asked for the foreseeable future, we will push others away from Ruckus if the potential customer has a BYOD environment that includes at a minimum, MAC OSX.

[keith_redfield]

We need everyone seeing this to open a case if you haven't already. We have only a handful now (really) and we're not getting enough data to proceed rapidly to resolution. When you open the case, or comment on an existing one, cite this post and request that the case be escalated.

I'll try to have something cohesive posted later today for possible workarounds.

[dtsblake_588878]

Where did you post the "workarounds?"

Much appreciated.

[darren_child]

The only thing I have come up with is to setup a separate ssid with layer 2 MAC filtering.

[dtsblake_588878]

DC:

Was that the Ruckus support proposed workaround?