Apple Device Roaming

[jeremy_west_564]

I am having a problem with frequent disconnects on apple devices when signal strength is great. In looking into this further, I noticed that the apple devices in question are roaming at an alarming rate. This is happening across iPad, iPod, and MacBook platforms. For example, I looked at an apartment with an iPod touch that was roaming every 30 seconds or so. There is a Win7 laptop in the same apartment that has not roamed one time. I have about 40 Apple devices on the network and similar behavior is happening on 70% of them. I have about 40 other devices on the network and this is not happening with any of them that I have looked at so far. What is more, the Apple devices are roaming out from a nearby AP to an AP several hundred feet away with a few buildings between them. The user is not leaving the apartment but the device is roaming to APs throughout the campus, even APs it either should not see at all, or just barely.

Any ideas? Has anyone seen anything like this before?

[keith_redfield]

@All - is everyone seeing this issue running standalone APs? Reading the thread it's not clear who has ZD deployed or not.

BTW - we are not seeing this widespread (based on cases being opened, etc), so it's likely to be some corner/boundary condition that's being encountered.

[spikes_it]

ZD1100 managed 7363's here.

[jeremy_west_564]

ZD3000 with 7363s and 7762s

[jake_stroud]

Same issue here. ZD1100 2x7363, 7x7762

[bill_burns_6069]

In one building / situation, things seemed to get better when we took APs off of the (ZD3000) controller. That building had 7982 APs. The controller is currently running 9.6.1.0 build 18.