Apple Device Roaming

[jeremy_west_564]

I am having a problem with frequent disconnects on apple devices when signal strength is great. In looking into this further, I noticed that the apple devices in question are roaming at an alarming rate. This is happening across iPad, iPod, and MacBook platforms. For example, I looked at an apartment with an iPod touch that was roaming every 30 seconds or so. There is a Win7 laptop in the same apartment that has not roamed one time. I have about 40 Apple devices on the network and similar behavior is happening on 70% of them. I have about 40 other devices on the network and this is not happening with any of them that I have looked at so far. What is more, the Apple devices are roaming out from a nearby AP to an AP several hundred feet away with a few buildings between them. The user is not leaving the apartment but the device is roaming to APs throughout the campus, even APs it either should not see at all, or just barely.

Any ideas? Has anyone seen anything like this before?

[dtsblake_588878]

"Tuning in..." any fixes yet?

[keith_redfield]

Looks like the original poster went to static channel assignment and the problem (mostly) resolved. @Jeremy - was the problem resolved?

[michael_brado]

Affected customers need to contact your vendor (Apple) to get latest radio drivers and supplicant to resolve this Apple problem.

The decision to roam is solely up to the client radio drivers and supplicant.

[spikes_it]

Thanks for the thought, Michael, but the current radio drivers and patches are installed on these Apple systems (as of August 28, 2013).

Additionally, it only happens at this site. The problem does not occur at 2nd site (even though the Ruckus installation and ZD configurations are essentially the same).

[dtsblake_588878]

Michael: Is your response at all related to Keith Redfield's response? Thanks.