From KBA-2338: What is band balancing and how can I configure it,
the default number of clients on 2.4G must exceed 10, before *any* might get steered
(if they meet the other criteria to get balanced to 5G).
Stores the value of max number of associated clients in an AP after
which the band balancing will try to distribute the clients among the
def is 10https://support.ruckuswireless.com/answers/000002338
How many total clients do you have in your environment, and do you exceed 10+ on 2.4G of
either AP now?