System is working but app isn't working

[artchambers]

Hello,

I have 5 - R310 Series a.p.'s at my residence (not a Lennar home). The network is up and running and all the units seem to be functioning well. When I try to login to the Unleashed app on my Apple phone it says "you are not hooked up to the network" or "the network doesn't exist". I would like to be able to monitor my network to see what devices are on and how much bandwidth they are using and I also need to apply any new updates but I can't without the app. I tried using my MacBook as well but I no longer have my user id or password. Is there a way to create a new user id and password to regain access to my system without having to reset everything and start from scratch ? I do have all of the serial numbers and mac addresses if that helps. Again the system is working I just need access to it for monitoring purposes and updates.

Thanks,

Art Chambers

art.chambers@sbcglobal.net

[Louis1]

Hi,

I have a brand new R550 and have an up to date iPhone 15 with exactly the same problem