I recently installed 2 R550 APs in my house. It was working. I had the Unleashed app in my iphone and was able to access the network. I had a few occasions where suddenly the wifi would drop but came back with restarting the AP by removing the poe.
Last night had a power outage/surge?? Very brief but power came back. Since it came back, there is no wifi network in the available networks, I am not able to log in to the network using the unleashed app.
I tried power cycling the 2 APs by disconnecting and reconnecting the poe. I see yellow/orange for both the 2.5 and 5 Ghz but no wifi.
I have a Poweredge ER4 router. There is internet through wired connections. But no wifi connection.
Frustrating. I can not talk to support [3months basic support] because the vendor CDW apparently has to login to Ruckus that I am the owner of the APs. They have not done that. It looks it may have been cheaper and less frustrating to go Netgear or Dlink or other residential routers.
Ruckus is supposed to be rock solid and enterprise quality, but these frequent drops and wifi trouble shooting is frustrating.
Can any of you please help?
it was setup as master and client, hardwired. Poe powered.
I am thinking of factory (hard reset) reset and reinitiate the APs. But this is frustrating that an expensive and business class AP will be so frustrating to deal with.
My set up is very basic and home use. Just wifi nothing special, no special setups.
please advise if I am doing it right by hard reset? Since I cannot access it via the unleashed app.