PS5, Phones, TV, Computers not staying connected to network

[trevor]

WiFi Network shows up fine and works with Speed Test.  Everything will connect but then shows failed or errors.  I got a DNS server error on my PS5.  Phones and everything else don’t show an error but won’t access internet, download, nothing.  I messed with the IP address a while ago using directions from another thread and it didn’t work.  I’m not computer savvy enough to do the software recovery.  Need help.  

[Imran_ruckus]

Hi @trevor 

I hope this message finds you well.

Thank you for your prompt response.

Apologies for the inconvenience.

I would like to clarify that, in accordance with our company policies, replacement or RMA requests are typically covered only for hardware-related issues. Since the issue you’ve reported appears to be software-related, we are unable to approve a replacement until we have reviewed all relevant details and completed the necessary troubleshooting steps. If any troubleshooting steps don't work we will proceed with RMA approval.

To proceed, kindly provide the output of the commands I referenced in my previous message. This will allow us to move forward with further investigation.

We greatly appreciate your patience and understanding during this process.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[Imran_ruckus]

Hi @trevor 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[trevor]

It still doesn’t work.  I won’t be able to work on it until this weekend.  

[Imran_ruckus]

Hi @trevor 

I hope this message finds you well.

Thank you for the update.

I would appreciate it if you could kindly inform me of the results once you've had a chance to try.

Once again, thank you for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS Lennar Home Community

[trevor]

I don't see how to access the CLI.