Hello, I sent in a support question several months ago, but due to life getting in the way, I wasn’t able to act on it. I finally have some time to deal with the issues now --- but I also found out there were a few more questions I should have asked originally!
I am a Lennar homeowner, and my Ruckus home set-up is two R510 Access Points, and one ICX-7150-C12P Switch. My home network and Wi-Fi are all currently functional, but I’ve found that I now have 2 issues / limitations:
- I can no longer log-in to my APs via Ruckus Unleashed from my iPhone 12 / IOS 17.4.1 --- whenever I attempt, I just see “Unleashing….” displayed forever & ever, and I never get access.
- My ISP recently upgraded my internet speed to 500 Mbps --- which I can now achieve when connected directly to my cable modem, but the Ruckus system seems to be internally restricting my speed to about 250 Mbps. I had heard that this could potentially be caused by a corrupted setting in the ICS switch?
I have done some looking for these issues in the Ruckus forums, but the information I have found so far seems somewhat scattered around & incomplete.
I figured that first I should see what Ruckus firmware versions I’m running in my devices.
I can access my two R510 APs as an administrator (username = admin) via the web browser interface, and can see that they are both running firmware version 200.7.10.2.339. [ I had to use the Firefox browser (Chrome & Edge would not work for this) to see the Online Upgrade options for the R510 firmware, and it appears that I may be at least 30 firmware releases behind the current one, which is listed as 200.15.6.112.54 ]. I have seen comments that getting my APs onto more current firmware might solve the problem with logging-in through Unleashed with my iPhone.
My questions about the two APs are:
- What is the recommended R510 AP firmware version that I should be using? Should I jump all the way to the latest release ( 200.15.6.112.54 ), or is it recommended to stop at some earlier general release that might be considered more ‘stable’ ?
- Is there a recommended ‘firmware release path’ to upgrade the firmware on my two R510 APs from 200.7.10.2.339 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?
- If I use the web browser interface to start the firmware online upgrade process for my AP #1, what should do with AP #2 while the AP #1 upgrade is in progress? Shut it down? Leave it running? Or ????
The ICX Switch is going to be difficult as well. I am unable to log-in to the Switch at all from the web browser interface --- the original installer must have thoughtfully changed the admin log-in (very helpful of them), and none of the username/password combos that I could find in the Ruckus support forums worked either. Following some other advice on the Ruckus forums, I purchased a long USB-A to USB-C cable, and downloaded PuTTY --- and I was able to gain access to the ICX Switch using this method. This showed me that the Switch firmware was version 08.0.70bT211 --- which, like the APs, appears to be far from current. But I have had worse luck finding specific information about how to deal with the Switch on the Ruckus forums.
My questions about the Switch are:
- Before I start messing around with the Switch, how can I set myself up a log-in username/password on the Switch so that I could access it with administrator privileges via the web browser interface?
- What is the recommended ICX-7150-C12P firmware version I should be using? Should I jump all the way to the latest release ( not sure what this would be ), or is it recommended to stop at some earlier general release that might be considered more 'stable' ?
- Is there a recommended ‘firmware release path’ to upgrade my ICX-7150-C12P Switch from 08.0.70bT211 to that currently recommended version? In other words, can I upgrade in one big step, or do I need to take a series of smaller steps and load intermediate releases in series?
- Since I haven’t seen the web browser interface for the Switch yet, I don’t know what to expect regarding doing the firmware upgrade for the switch. Can I upgrade the Switch firmware through the browser interface, or will this need to be done via the PuTTY interface? Is there a step-by-step instruction available on how to perform the Switch firmware upgrade?
- Once I am able to log-in to the Switch, and I have the Switch firmware upgraded to the currently recommended version --- How do I solve my original issue, and “uncorrupt” the setting in the Switch that may be throttling the data speed from my ISP?
I've attached a few pics at the end here, some of the same as requested in other posts, just to try to jump start some of this. (Pictures of the Switch connections & lights; screenshots while connected to the Switch via PuTTY)
Sorry for all the questions. This is one of those situations where you don’t realize how much trouble you might be in until a few things begin acting differently….
Eric Hutchens
Hi Imran,
- I made a second attempt to reset my ICX-7150-C12P Switch credentials per your instructions (which were the same commands I tried on the first attempt) --- and I got a couple of messages from the switch which I didn’t expect. I’m attaching a screenshot from PuTTY. I entered all of the commands listed, waited a bit, and then tried to login from the Web Management screen --- and I still can’t get in. Anything else I can try here?
- I created an additional Wi-Fi WLAN/SSID that uses only the 5G radio, and connected to it with my PC – and this still did not solve the 'internet speed throttling’ issue that I mentioned previously.
I will attempt the AP factory reset next --- but I had a couple of questions about this.
First, just curious how much trauma the AP factory reset might cause to my in-service wireless network? I have 30+ ‘clients’ connected through my 2 APs now --- will they all automatically reconnect afterwards, or will I end up having to manually reconnect everything?
Second, I’m attaching pix of my two R510 AP installations --- they were both installed with the rear sides too close to a wall or the ceiling, so I won’t be able to access the factory reset button without removing the AP from the mount.
How would I remove the AP from the mount? Looking at these installations from the outside, it is not obvious at all how to release the AP from the mount.
Thanks for your help so far!
Eric
Hi Imran,
- I entered the switch commands as instructed, and it appears that the commands were successful --- see the attached screenshot from PuTTY.
However --- I am still unable to log in to the Switch from the browser-based Web Management screen.
Do you have any additional suggestions on how I might solve this issue? - Thanks for the video link with details on the AP mounting system. Since the original installer didn’t leave the factory ‘pin’ behind, I straightened a section of a large paper clip, and was able to free the one of my R510 APs from its mount. I figure the paper clip should also serve me well as a ‘factory reset tool’. I plan to wait until this evening to try the AP factory reset, when the impact on all the AP clients won’t be as traumatic. Hopefully, this will resolve the internet speed throttling issue.
Thanks,
Eric
