This website uses cookies. By clicking Accept, you consent to the use of cookies. Click Here to learn more about how we use cookies.
Accept
Reject

 

RUCKUS Community Forums are now in READ-ONLY mode while we migrate to a new platform.

You will still be able to read posts and knowledge articles, but will be unable to post new content until Go Live on the new platform Monday August 17.

Lennar Smart Home customers: please contact [email protected] for assistance during the week of August 9-17.

 

Ruckus Wireless
RUCKUS Self Help |   ASK the Pack
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 

R560 never contacted cloud

mdsmoker
New Contributor

‎03-18-2025 09:40 AM

I have several new R560's that will not provision with the cloud. They're running version 118.2.0.0.875. Is there a different firmware version I need to load?

0 Kudos
Reply
1 REPLY 1

remya_murugesh
RUCKUS Team Member

‎03-18-2025 12:34 PM

Hi There,
Ideally the APs should connect without any issue. Could you please confirm if the below details have been checked:

  • Is the AP getting a valid IP routable to Internet?
  • Does the AP have a valid DNS server?
  • Is the AP serial # added to R1?
  • Are you able to connect other AP models to R1 from the same port where the current R560s are corrected?
  • Is the AP powered with 803.at or higher PoE standards?
  • Are you able to login to the AP CLI?
  • If yes,

Validate the Cloud discovery status: get scg
The AP certificate status: get rpki-cert issuer
ping device.ruckus.cloud


Thanks
Remya Murugesh
Staff Technical Support Engineer
0 Kudos
Reply
Copyright © 2026 Khoros, LLC