R560 never contacted cloud
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2025 09:40 AM
I have several new R560's that will not provision with the cloud. They're running version 118.2.0.0.875. Is there a different firmware version I need to load?
1 REPLY 1
Options
- Mark as New
- Bookmark
- Subscribe
- Mute
- Subscribe to RSS Feed
- Permalink
- Report Inappropriate Content
03-18-2025 12:34 PM
Hi There,
Ideally the APs should connect without any issue. Could you please confirm if the below details have been checked:
- Is the AP getting a valid IP routable to Internet?
- Does the AP have a valid DNS server?
- Is the AP serial # added to R1?
- Are you able to connect other AP models to R1 from the same port where the current R560s are corrected?
- Is the AP powered with 803.at or higher PoE standards?
- Are you able to login to the AP CLI?
- If yes,
Validate the Cloud discovery status: get scg
The AP certificate status: get rpki-cert issuer
ping device.ruckus.cloud
Thanks
Remya Murugesh
Staff Technical Support Engineer
Remya Murugesh
Staff Technical Support Engineer

