Ruckus Cloud - KFM only Error

[phil_jewell_86f]

Since the weekend I have been unable to log into the Cloud dashboard

https://cloud.ruckuswireless.com/redirector?region=EU

I only get "KFM only" displayed.

I have tried using another internet connection and device (at home) and have the same outcome.

I'm based in the UK.

Is there an issue at the moment?

Thanks

Phil

[DarrelRhodes]

Hi Phil,

Thanks for flagging this, I'm investigating on your behalf and will keep you posted.

Thanks,
Darrel.

[phil_jewell_86f]

Thanks Darrel - I can confirm that this is still happening today.  I have been unable to access the cloud portal since the weekend and this is obviously extremely frustrating.  

I have logged Support Case 01002386 

[DarrelRhodes]

Hi Phil,

Thanks for your reply.  Since my initial post I've logged a support case and it's been prioritised internally to a P1 (the highest level).

In the interim you can use: https://cloud-eu.ruckuswireless.com

I've checked with my own Cloud account and this works fine.

I'll let you know as soon as the final solution has been implemented.

Thanks,
Darrel.