new r700 disconnected in ZD5100 after upgrading

[ian_calisnao]

Hello

We recently purchased a r700. Currently we have a ZD5100 and 48 r7982 AP's.
When I plug the r700 it says upgrading firmware and reboot afterwards.

When it turns on DIR is only blinking and in the ZD it says disconnected but have an IP.

we are currently using 9.8.2.0.15 software.

Should we upgrade?

[seanmuir]

You don't need to upgrade, see comment above

🙂

[andrea_coppini]

Latest is 9.12. Read the release notes for upgrade process and for AP support.

[seanmuir]

I would hold out on upgrading to 9.12 MR 2 see John's comments on ZD management lock up:

https://forums.ruckuswireless.com/ruckuswireless/topics/any-update-on-when-9-12-mr2-will-be-availabl...

[ian_calisnao]

Still cant connect my r700, after upgrading of firmware, the DIR is only blinking. I also cannot ping the AP, someone say that one of our switch is dropping a packet form the AP. It is advisable to upgrade to 9.9.x?