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Need assistance getting a replacement router. It won't reboot. Tried the pin method 15 times.

linda_nguyen
New Contributor III

‎11-08-2024 01:20 PM

Hi! I need assistance.  Our Ruckus router will not reboot.  Tried going through CHAT feature to order a replacement. Now they want the "approval link" for the RMA request from the Engineer.  I did not receive any approval.  The CHAT feature did not provide any live person.  It only made me put in my shipping and contact information.  Then stops.

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10 REPLIES 10

Ambika-leimapok
Moderator
Moderator

‎11-08-2024 01:27 PM

Hi Linda,

Do you happen to have a support case number?

Leimapokpam Ambika
Sr.Technical Support Engineer
CWNA | RASZA | RACPA
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linda_nguyen
New Contributor III
In response to Ambika-leimapok

‎11-08-2024 07:25 PM

My case # is 01863373. Why was my case closed?  I haven't received any response. 

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linda_nguyen
New Contributor III

‎11-08-2024 01:34 PM

Yes! It is 01863373

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linda_nguyen
New Contributor III

‎11-08-2024 01:43 PM

I guess the unit is called a "switch", not a router?  After trying to reboot, all lights are flashing yellow.

 

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