HELP "Cluster is out of service" again
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08-19-2019 07:39 PM
Our client has encountered this issue again
this issue occurred a month ago also prior to that and it happen again yesterday
what our client does is restart the VM to get it back on service
they already migrated this VM to a new server SANGFOR HCI
but the issue still persist
Please see attached image:
any idea what's causing this issue?
Thank you for the immediate response.
this issue occurred a month ago also prior to that and it happen again yesterday
what our client does is restart the VM to get it back on service
they already migrated this VM to a new server SANGFOR HCI
but the issue still persist
Please see attached image:
any idea what's causing this issue?
Thank you for the immediate response.
6 REPLIES 6
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08-19-2019 09:17 PM
without any details its hard to know. Are there any alarms regarding CPU utilization / Disk usage? Is the hypervisor overprovisioned? Also, this is not a zone director but rather smartzone. And if you have support issues, you should have a support contract and open a ticket. The forum is mostly run by other users who volunteer their time.
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08-20-2019 12:30 AM
Hi Diego thanks for your response here is the specs of the VM
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08-20-2019 12:34 AM
The main cause may be ntp synchronization problems.
Check ntp on VM hypservisor wherther it's same as current time or not.
Check ntp on VM hypservisor wherther it's same as current time or not.
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08-20-2019 12:34 AM
Not sure which hypervisor you're using ... But at least it doesn't look like hyperv / azure / aws / google / VMware. Also, for some reason you're emulating two numa nodes (2 sockets / 4 cores per socket). Shouldn't make a difference but weird it got configured like that.
I assume the disk is on SSDs?
Is the underlying HV kvm?
I assume the disk is on SSDs?
Is the underlying HV kvm?

