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R650 Showing not supported in Unleashed UI

edison_zhang
New Contributor

I have a Ruckus R650 in my network,after default configuration the R650 status shows not supported,and the current firmware version is 200.8.10.3.278,but I can't find the corresponding version(200.8.10.3.278) on the official website for R650,now I can't upgrade firmware version,suggested that the upgrade needs the same version,but on the official website only find firmware version is 200.9.10.4.202,and I don't know what I need to do, and can not seem to get any assistance at all.

 

 
 
2 REPLIES 2

wxuan
RUCKUS Team Member

Would you please call my cell phone 13901115666 to discuss?

Tom
RUCKUS Team Member

first you need upgrade your unleash network upgrade to 200.9.10.4.202 ,then upgrade the R650 to the same version ,then ,AP R650 will automatically join to your unleash network