Ruckus R510 ZoneDirector firmware

[ison]

Hello, my ZoneDirector version (9.13.3.0.41) and the current Unleashed firmware of the new R510 (110.0.0.0.663) require the download of the "Controlled Mode Firmware" compatible with ZoneDirector 9.13.3. Could you recommend a firmware version for me to download? I'm not sure which one to choose.

[ison]

According to the normal procedure, it should have been usable normally, but unfortunately, he just couldn't use it.

[vasanth_edward]

Hi Ison,

Thank you for your response.

Please ensure that the user account you are logging in with has administrator privileges to add and configure APs. You can find the option to approve the AP under Configure → Access Points → Approval Options.

Additionally, I suggest changing the language settings in the ZD interface to English, performing the steps mentioned above, and sharing a screenshot once done.

[ison]

[vasanth_edward]

Hi Ison,

From the screenshot you shared, I can see that Auto-Approval is enabled. In this case, you should not be receiving messages such as:

“A new AP requests to join, pending approval of the administrator.”

“This Access Point has not yet been approved and connected. Click the 'Allow' action (if present) and wait for the AP to complete the connection.”

To investigate this further, please open a support case with us so we can arrange a remote session and troubleshoot the issue. You can open a case using the following link: https://support.ruckuswireless.com/contact-us 

https://support.ruckuswireless.com/contact-us

[ison]