Bulldog Support delivers Ruckus fundamental support, combined with dedicated Operational and Technical expertise. Bulldog Support deliverables are designed to assist customers to scale to meet their end-users demands, reliably and economically.
The program enables customers to:
All Bulldog Support contracts provide a Customer Success Manager (CSM) and access to a pool of Technical Support Engineers (TSE) dedicated to the Bulldog Support Program to deliver the expertise, understanding, and experience you need. Bulldog delivers a suite of services leveraging our distinctive expertise in developing and evolving successful carrier Wi-Fi and enterprise switching networks. We bring this expertise to all customers who have similar highly rigorous requirements.
All assets within the customer network must be covered to obtain Bulldog support.
Ruckus Management Notifications
Ruckus Support Case Priorities and Target Response Times