02-19-2026 10:08 AM
Hi all.
I was performing remote access in a computer that had this account already logged in.
So by accident I created the username alefhamad for it without realizing this wasn`t my account.
I spoke to support and they asked me to create a post here to change the username.
I can provide more details privately.
Here is the support case number: 02199106
02-19-2026 10:39 AM
Hi @anhembi
Greetings!!!
Thank you for reaching out to the RUCKUS Community Forums.
Please let me know how can I help you.
If you have personal information to share, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS | Community Forums Support
02-20-2026 12:01 PM
Hi @anhembi
Greetings!!!
Thank you for reaching out to the RUCKUS Community Forums.
Please let me know how can I help you.
If you have personal information to share, please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you again for your patience.
Best regards,
Imran Sanadi
RUCKUS | Community Forums Support
02-23-2026 04:45 AM
Hi
Thank you for your response on private chat.
That’s great to hear! I’m glad the issue has been resolved.
We truly appreciate your time and patience throughout this case.
Thank you once again for reaching out to the RUCKUS Lennar Home Community. Should you have any further questions or need assistance in the future, please don’t hesitate to contact us.
Wishing you a wonderful day ahead!
If your issue has been fully addressed, please click the Kudos button and mark the responses as an Accepted Solutions.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
