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zf7372 firmware upgrade problem

New Contributor
hi. i have ruckus zf7372 and recently tried to upgrade the firmware. however, accidentally i was upgraded it with a wrong firmware and the access point now seems not working. only the LED power is ON. i tried to reset to the factory default by pressing the reset button, but no change. I ping the default ip: and no reply. need help on how to revert to the previous firmware or at least to let me logged in to the configuration interface/GUI. tq in advance.

Valued Contributor II
if sure that hard resetting is NOT helping then its broken. You must contact support to get it RMA;ed