ZoneFlex R500 Intermittent Client Disconnects

[doug_sutherland]

I'm sure this has been a topic of discussion  but I can't seem to pinpoint an actual fix or root cause. I have 2 R500 AP's running standalone and running firmware version 100.0.0.0.127. Mesh recovery has been disabled. One is manually set for channel 6 and the other for channel 11. I am getting no interference on those channels from any neighboring AP's. The closest one strong enough to cause interference is set to channel 1. The devices are not rebooting as they have been up for over 40 days. The client disconnects occur daily.

One of my issues in trying to troubleshoot this is that the logs are literally filled with the following error message that I believe is unrelated to my current issue.

Cannot notify kernel for DeleteAP (65535) event, -- Address family not supported by protocol (124)

I see a few 802.11 Deauth reason codes or 8 which should be normal when roaming between the 2 AP's. This is most likely peoples phones/tablets. The clients that are disconnecting are laptops and do not roam between the AP's.

Any insight is much appreciated!

-Doug

[seanmuir]

What is the timing between the clients connecting and them being disconnented.

This may be related to session inactivity settings.

[louie_toledano]

In the Stand-alone firmware 100.1.0.0.432, go to Administration - Management and Disable Controller Discovery Agent (LWAPP). This is the DeleteAP (65535) error you are seeing in the log.

[kaj_bjorlin_eyu]

I have the same problem with one of my two R380 Unleashed. It dies (like it reboots) once every other hour or similar and the wifi is clearly unavailable in the area that it covers when it's down. It usually stays rebooting for up to 10 minutes.... Super annoying! It's not the client disconnecting it's the AP that "dies"...

[michael_brado]

You must have R310 model APs running Unleashed (R300 wasn't supported)?  Are you running the latest Unleashed release?
(check online upgrade), or download FW here:
https://support.ruckuswireless.com/software/1817-ruckus-unleashed-ap-200-6-10-1-312-ga-refresh2-soft...
hoping that you might see improved performance. 
I have not heard of APs just "dying" unless they rebooted, which could be seen in logs.

[kaj_bjorlin_eyu]

Well, I have now upgraded both R310 Unleashed to the latest firmware. One of them says disconnected in the web interface, however I don't think it is (the lights show me a different story). Sigh.