Sonos and Ruckus

[PaulR1]

Good afternoon, 

My name is Paul, my email address is robpaul14@yahoo.com.

I am having an issue connecting my Sonos wirelessly. I contacted Sonos, and they told me to contact Ruckus regarding this issue. 

Here is the message:Hi Paul,

Thank you for getting in touch with Sonos support!

Kindly contact Ruckus customer support and request assistance to adjust the following setting on your network. Please do not attempt to perform this step yourself.

The setting that needs to be adjusted by Ruckus is located within this article: ( https://support.ruckuswireless.com/articles/000006140 )

• If Standard Setup is selected for the WiFi setup, then WiFi APs will be used to connect speakers to each other. In this case, it recommended to disable Directed Multicast/Broadcast:

         1. ruckus(config-wlan)# no qos directed-multicast
         2. ruckus(config-wlan)# qos directed-threshold 0

Can anyone please assist. Thank you.

V/r,

Paul Reyes

[PaulR1]

Thank you! 

Is this what you are looking for? 

ICX 7150-C12P

also, I can't log in to my Ruckus account. Is that the place you wanted me to go? 

[sanjay_kumar]

Hi,

The model details you gave is for the ICX Switch.
Are you using any Access Points running in Unleashed version?
You can login to the Access Point from the browser and then you can find the version and model details.

[PaulR1]

Hello,

I hope all is well. Are you talking about the router access point? Can you please guide me on how to access the access point and how to log in? Can you please share the link? I'm sorry, I'm not tech-savvy. 

Thank you,

[sanjay_kumar]

Hi,
The Router you have, is it Ruckus model?
If yes, you can open the browser and type its ipaddress as https://192.168.0.1 where 192.168.0.1 is the default IP address.
Once you get access, please enter the credentials.
You can find the version under Admin & Services >> System >> System Info.

Also, is this a Lennar homes setup? 

[PaulR1]

It is a Ruckus model, and yes, it's a Lennar home setup. However, I can't log in to the Ruckus account, so I can't find the IP address. Please help.