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R600 regular disconnects

norberto_luis
New Contributor II
I purchased a R600 for home use and I am experiencing regular disconnects that can only be resolved by a reboot of the device. Happens almost every day or every few days. Initially I thought it may have something to do with my internet providers router, but I just upgraded to the latest router. I'm not too familiar with this device, is there something I should be looking into?
12 REPLIES 12

I could not find any clearly matching bug for the output, and would recommend the 110.0 Solo AP image upgrade.
https://support.ruckuswireless.com/software/1726-zoneflex-solo-access-point-110-0-0-0-675-ga-softwar...

Thank you Michael. I actually installed The Ruckus Unleashed (latest) last night as I was getting desperate. Should I keep it or revert and install the zoneflex solo you recommended?

Not a worry, and more flexible. You can add additional R600s with Unleashed, and they will Mesh to extend coverage.Unleashed is based on ZoneDirector code, and a very popular platform.  Let us know how your testing/experience goes.

Thank you again Michael ( and everyone else who chimed in). I'll monitor it closely and see if there are any other hiccups. 
Hopefully this resolves the dropped connections.

norberto_luis
New Contributor II
Update: As of right now, I haven't noticed any dropped connections, at least not like I was before. I do however receive notifications of the following:

2019/01/07  00:18:25AP Has JoinedHighAP[RuckusR600@f0:b0:52:21:8d:00] joins with uptime [259224] s and last disconnected reason [Heartbeat Loss]
2019/01/06  00:18:07AP Has JoinedHighAP[RuckusR600@f0:b0:52:21:8d:00] joins with uptime [172807] s and last disconnected reason [Heartbeat Loss
2019/01/05  00:18:19AP Has JoinedHighAP[RuckusR600@f0:b0:52:21:8d:00] joins with uptime [86420] s and last disconnected reason [Heartbeat Loss]

This appears on a consistent basis. Not sure if this is common or if there is something I should be looking at.