R600 regular disconnects

[norberto_luis]

I purchased a R600 for home use and I am experiencing regular disconnects that can only be resolved by a reboot of the device. Happens almost every day or every few days. Initially I thought it may have something to do with my internet providers router, but I just upgraded to the latest router. I'm not too familiar with this device, is there something I should be looking into?

[alexey_isakov]

You should check the network connectivity during these interruptions first.
Such a problem look like not the Ruckus problem.
Secondary read logs оf APs & controller.
Sometimes this Encryption option: "802.11w MFP" should be disabled.
Software version should be updated.

[norberto_luis]

Alexey, 
Looking at the logs it looked like my son's XBox may have been causing the issue. Maybe the load from streaming was doing something. I've hard wired it to see if it resolves the issue. I looked at the logs and I keep seeing timeouts. Also, I couldn't find the 802.11w MFP to check if it was disabled. 
Here is a small snippet of the latest logs. I'm trying to find out what new-host-11 is.

Dec 31 20:39:39 new-host-11 daemon.err wsgclient[601]: registration:594 Failed to init socket! ret:124 url:https://RuckusController/wsg/ap

Dec 31 20:39:40 new-host-11 user.warn kernel: FWLOG: [59552084] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:40 new-host-11 user.warn kernel: FWLOG: [59552504] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:41 new-host-11 user.warn kernel: FWLOG: [59552818] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:41 new-host-11 user.warn kernel: FWLOG: [59553133] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:41 new-host-11 user.warn kernel: FWLOG: [59553448] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:42 new-host-11 user.warn kernel: FWLOG: [59553762] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:47 new-host-11 user.warn kernel: FWLOG: [59558900] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:47 new-host-11 user.warn kernel: FWLOG: [59559424] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:48 new-host-11 user.warn kernel: FWLOG: [59560788] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:49 new-host-11 user.warn kernel: FWLOG: [59561102] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:52 new-host-11 user.warn kernel: FWLOG: [59564248] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:52 new-host-11 user.warn kernel: FWLOG: [59564563] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:52 new-host-11 user.warn kernel: FWLOG: [59564877] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:53 new-host-11 user.warn kernel: FWLOG: [59565192] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:53 new-host-11 user.warn kernel: FWLOG: [59565506] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:54 new-host-11 user.warn kernel: FWLOG: [59566240] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:54 new-host-11 user.warn kernel: FWLOG: [59566555] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:55 new-host-11 user.warn kernel: FWLOG: [59567184] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:55 new-host-11 user.warn kernel: FWLOG: [59567499] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:55 new-host-11 user.warn kernel: FWLOG: [59567813] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:56 new-host-11 user.warn kernel: FWLOG: [59568128] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:56 new-host-11 user.warn kernel: FWLOG: [59568442] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:56 new-host-11 user.warn kernel: FWLOG: [59568757] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:57 new-host-11 user.warn kernel: FWLOG: [59569176] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:57 new-host-11 user.warn kernel: FWLOG: [59569491] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:57 new-host-11 user.warn kernel: FWLOG: [59570015] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:58 new-host-11 user.warn kernel: FWLOG: [59570539] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:58 new-host-11 user.warn kernel: FWLOG: [59570854] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:59 new-host-11 user.warn kernel: FWLOG: [59571169] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:59 new-host-11 user.warn kernel: FWLOG: [59571483] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:59 new-host-11 user.warn kernel: FWLOG: [59571798] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:39:59 new-host-11 user.warn kernel: FWLOG: [59572112] WAL_DBGID_DEV_TX_TIMEOUT ( 0x9 )

Dec 31 20:40:00 new-host-11 daemon.err wsgclient[601]: crSocketConn:70 Connection Timeout!

Dec 31 20:40:00 new-host-11 daemon.err wsgclient[601]: crSocketInit:243 crSocketConn failed ret = 125

[pasquale_monard]

What OS are you running on this? Unleashed? ZoneDirector? Smartzone?
Are you running the standalone firmware? 

If using standalone, I suggest downloading the Unleashed firmware for your AP, more options, more feature sets, more robust performance vs standalone. 

[norberto_luis]

I'm not all that familiar with the device, but I can tell you I'm running software version 104.0.0.0.1347
What firmware is compatible with the R600?
Can I use one of these updates?
Ruckus Unleashed AP 200.6.10.1.312 (GA Refresh2) Software for R60
ZoneFlex Solo Access Point 110.0.0.0.675 (GA) Software Release (R600)
Ruckus Unleashed AP 200.6.10.1.308 (GA) Software for R600