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Error when adding new AP

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yeowkm
New Contributor

‎10-01-2023 10:28 PM

i am getting error message when adding new AP into the ruckus one portal eventhough i already have activated the license.

 

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yeowkm
New Contributor
In response to Rohit_W

‎10-04-2023 12:29 AM

issue resolved after getting ruckus support to activate the new license

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Rohit_W
RUCKUS Team Member

‎10-03-2023 03:15 AM - edited ‎10-03-2023 03:16 AM

@yeowkm 
Could you please share the screenshot of the error?

What is the model and firmware on the AP?

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yeowkm
New Contributor
In response to Rohit_W

‎10-04-2023 12:29 AM

issue resolved after getting ruckus support to activate the new license

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