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Device Disconnects

jpb
New Contributor

I have a system using two R510 access points.  I have configured two WLANDS.

WIFI 2.4

WIFI 5GHZ

There are approximately 42 devices connected.  The system has run since 2018 with no issues.  Within the past few months 5 or so devices are disconnecting and reconnecting non stop.  Usually connected for a minute or two before disconnecting and reconnecting over & over.

I suspected may the devices were getting old so I replaced my Nest Thermostat, smart bulbs and Moen Smart Faucet.  Even these new devices are doing the exact same thing.

I rebooted the system and updated the firmware and the problem still exist?

I created a new WLAND and connected these problematic devices to it.  No more disconnects?  Moved them back to original WLAND and problem returned.  Any idea why?  epically after 6 years with no issues.

 

3 REPLIES 3

sanjay_kumar
RUCKUS Team Member

Hi,

Could you please confirm the software version running on the APs?
Also, is there any config difference between the old and new SSIDs? or are they identical?

all AP's are on 200.15.6.212.14

All WLAN are identical in name with exception to the SSID name.

Thanks

 

all AP's are on 200.15.6.212.14

All WLAN are identical in configuration with exception to the SSID name.

Thanks