Apple OSX devices getting no internet while connected to Ruckus APs

[anthony_7436256]

We have an environment with 36 R510 APs spread among 12 floors with 2 ZD1200's on the back end. We notice on a daily basis that random set of Wifi users cannot browse the internet or get disconnected in the middle of a video call even though they have full bars for Wifi.  This is an issue because the building is 100% wireless. We have turned off DFS channels, and tweaked power levels accordingly to minimize overlap. It seems that only Apple users are effected. Are there any known issues with Ruckus and Apple devices?

[liliia_reshytni]

David, do you use AD, Radius, preshared key or DPSK for user authentication?

[george_murimi]

David,

Are your macbooks 2018 and newer? And do you mind if i ask what radius implementation you are using?

[george_murimi]

Hi Kevin,

Are you also on Enterprise authentication?

[kevin_7278725]

Yes

[david_henderson]

Our Cloudpath server acts as our Radius server. We are using EAP-TLS and we have Macbooks that are between 1 and 5 years old all running High Sierra or Mojave