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Switch and AP don't work

HOAILE307

Hello support team,

I am Lennar home owner with ruckus IXC 7150-c12p and an AP. Few days ago, there was power outage. After that:

- We lost Ruckus SSID wifi.

- PoE Ring doorbell is lost signal (maybe power too).

- AP lights: power light is green + flashing, CTL light is solid green.

What we tried: Unplug + reset modem, router, switch, AP. Nothing changed.

Please help.

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Jayavidhya

Hi @HOAILE307

Greetings of the day,

For detailed understanding of the issue please let me know the LED status of the switch.

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D...

2-Make sure it is plugged into a well-known outlet/power source

Best regards,

Jayavidhya

Lennar Home Community

HOAILE307

Thank you for quick respond.

Here's some pics I took this morning (I don't know how to upload pics directly, so I used Google Photos instead).

https://photos.app.goo.gl/hfaVPxua8fkM5Mn18

Jayavidhya

Hi @HOAILE307

Thanks for your reply,

Based on the description and images you have shared, on your ICX-7150-C12P Switch, the SYST and PWR lights are steady green, which means the lights are in a normal state.

Also based on your description it seems that the PoE devices are not working connected to the ICX-7150-C12P Switch.

Since the switch is in the normal state you can take Console access to the switch in order to verify, if the switch is able to transfer the power to PoE devices via 12 ports.

To check this, first, we have to get access to the switch, and there are Two ways to get access to the switch.

I) By IP Address of the Switch OR
II) By Console Access to the Switch

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access the Command line should look like this:

ICX7150-C12 Router>

Now please perform the following commands and share the output:

enable

Show version

Show inline power

Show inline power detail

By Console access: If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are logged in to the ICX-7150-C12P please follow up the same steps that are on point '2'

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Quinae87

Hi,

Im having the same issue I'm using a MacBook Pro. all of my connections show ethernet.

What's the simplest way to gain access back to my ap 2g/5g connection?

I've done the rest & this has been going on for a week.

Jayavidhya

Hi @HOAILE307

To verify whether the switch is able to transfer power to PoE devices we have to gain console access.

Please let me know whether you are able to follow the step 1.

By IP address: To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

While following the steps if you face any issues please share the screenshot of the error you are getting.

Also please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

HOAILE307

Hi, I tried some steps:

- STEP 1: IP

1.1 I could find IP. There are 2 ruckus IPs

1.2 I use that IP on web browser, couldn't log in because I don't know password and username.

1.3 I open Putty, use telnet (I don't know what is it). I could run all command but nothing change.

Please check all steps I did above via this Google Photos album https://photos.app.goo.gl/hfaVPxua8fkM5Mn18

Jayavidhya

Hi @HOAILE307

Thanks for your reply.

If you have access to the Unleashed Dashboard and the Switch can be seen from there, it may look like the following image, ICX7150-C12-Router instead of ICX7150-C12-Switch,

Please follow the below steps to solve the routing code issue.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

If you can access to the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

example:

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished )
ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )

How to Fix Routing code issues on Lennar Home users

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issu...

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-cod...

4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'

Please let me know once if you face any issue while troubleshooting the issue.

Best regards,

Jayavidhya

Lennar Home Community

HOAILE307

Hi,

1. As I said in the previous post. I couldn't access to Dashboard.

2. I tried to access via USB-C cable on Windows laptop and Macbook. I tried MobaXterm and Putty, the only command I got is "ICX7150-C12 Switch", not "router".

imran.sanadi@commscope.com

Hi @HOAILE307

Thank you for the response.

Please enter the below commands when you get ‘ICX7150-C12 Switch’ on the Console/CLI.

Note: Hit Enter to accept each command

enable

show version

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

Lennar Home Community.

Jayavidhya

Hi @HOAILE307

Could you please share a picture of the Access Points showing the light status?

Also please try performing a hard factory reset first, let me add the steps.

1:Factory reset:

Remove power from the switch.
Press and hold the Reset button while applying power to the switch.
After all the system LEDs flash amber, release the Reset button.

When all the system LEDs blink green, all the configuration data are erased and the switch is returned to its factory configuration. When all the system LEDs are solid green, the erase process is complete and the system reloads. Once reloaded and the SYST LED is steady green, the factory reset is complete.

Ruckus ICX 7150/7650 -ERASE SYSTEM TO FACTORY DEFAULT WITH RESET BUTTON(Tutorial video)

https://www.youtube.com/watch?v=6jHMTdo_hK4&t=1s

Best regards,

Jayavidhya

Lennar Home Community

HOAILE307

I did, and nothing changes.

Jayavidhya

Hi @HOAILE307

1) Please Make sure your switch is plugged into a well-known outlet/power source.

2) May I know how many Access Points are connected to the Switch?

3) Please check the connections form the router to the switch.

4) Have your confirmed the internet connection form your internet provider. Also please check the connections from your router to the switch by using the following guide.