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RUCKUS Support for Lennar SmartHome Customers: Forum Guidelines
Welcome to your primary source for RUCKUS Lennar SmartHome Support! Before posting please review these suggestions. Please be sure to read the RUCKUS Community Guidelines Please be considerate and respectful. We understand you may be frustrated, but please do not badmouth or unduly criticize RUCKUS, Lennar or anyone on the…
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Ruckus Wi-Fi System – Intermittent Access Point Power Loss / Possible PoE Failure
Hello Lennar Support, I’m experiencing recurring issues with the Ruckus Wi-Fi system that was originally installed in my Lennar home approximately six years ago. Issue Description: My setup includes a Ruckus ICX switch and two Ruckus Unleashed Access Points (APs). The Wi-Fi network intermittently disappears completely for…
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Need to reset account to access the mobile app
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Syst light amber
My Icx 7150 c12p is stuck with green pwr light and solid amber syst light after a power outage and physical resets did not help. A few years ago I did the putty reset and that got me back online. I was told after doing that once it would help for future outages and it did. So that when power has gone out it would boot back…
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How to I get real support, not some 25 step software download process
I have read multiple posts and if you think people are actually going to be able to execute a 15 step process including multiple software downloads, creating new files and using 1 of 3 upload process, you got to be a fool. What has failed in a Lennar home in the first 5 year- Microwave, Oven, Dishwasher and now Wifi. Where…
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Riki's ICX 7150-C12P won't stop resetting.
Apparently this seems to be an ongoing issue with a batch of these devices in the same neighborhood. We also are experiencing constant resetting, around 5-10 minutes between resets. After looking at the forum it seems a fix can be a bit complicated and I do not have the expertise to update the software. What's the next…
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IPv4 issues
I'm looking for assistance diagnosing a longstanding connectivity issue with the Ruckus networking equipment installed in my Lennar home, built in 2019. Equipment: • Ruckus ICX 7150 switch • Ruckus ceiling-mounted wireless access points • Xfinity XB7 gateway providing internet service • Ruckus switch connected directly to…
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RUCKUS ICX-7150-C12P Software Recovery
Hi - Had a power outage and the switch is stuck on Green PWR and Amber SYST Led lights. I have attempted hard reset 15-17 times but with no success. Was going to attempt Software Recovery using Putty and TFTP Server. When I go to device manager to see which Com port to use, my Device Manager shows is at Other Devices and…
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Lennar lennar home ICX7150-C12P switch ports power cycling
My Lennar-installed system has an ICX7150-C12P switch supplying one R510 Unleashed APs. The R510 started power cycling around. I check the 7150 if it was loosing power. That is not the case the port are the ones that are going off. Please advised I understand there is a lifetime warranty on the equipment.
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Lennar ICX7150-C12P switch keeps rebooting randomly.
My ruckus switch appears to be having a well known issue of the random reboots. I am trying to update my firmware to see if that will help at all based on the discussions on the site this was the most common fix. I am stuck at the part where i have to use putty. I can not seem to login.
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Lennar ICX7150-C12P: four R510 APs repeatedly power-cycle; urgent diagnosis / replacement assessment
Hello RUCKUS Lennar Support, My Lennar-installed system has an ICX7150-C12P switch supplying four R510 Unleashed APs. For approximately two weeks the Wi-Fi network name has repeatedly disappeared from phones and other devices, while the Verizon router Wi-Fi remains available. I would appreciate expedited help diagnosing…
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Failed ICX 7150-C12P
FAILED RUCKUS ICX 7150-C12P I purchased a new Lennar SMART home in Spanish Springs equipped with a RUCKUS ICX 7150-C12P. The switch has failed and is no longer functioning. When the unit is plugged into a verified working power source it briefly flashes all status lights along with the SYS, MS, UPDATE, DIAG, CLD, AND PWR…
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Ruckus APs randomly rebooting
Hi, The ruckus switch was working fine from past 5 years at our Lennar home. On 11/06/2026, the all the APs are randomly started to reboot. There was no uninterrupted shutdown at home. I have ATT fibre an internet connection is stable. Here is more information: Access Points (AP) : 3 Model R510 APs are upgraded to latest…
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Heartbeat Loss
the switch can’t seem to keep connection “ heart beat keep getting lost” See pictures
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ICX7150-C12P-2x1G - Lennar Smarthome switch Rebooting every 20 minutes - RMA
Hi, My Lennar switch started rebooting randomly 3 weeks ago and now it it's rebooting every 20 minutes. It's worked fine for many years and I haven't had any power outages or surges. This is my only form of online access and I need to get this addressed ASAP. Thank you
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ICX7150-C12P-2X10GR installed by Lennar keeps rebooting sporadically
ICX7150-C12P-2X10GR installed by Lennar keeps rebooting sporadically in the last few days. It reboots and connects again, but this happens sporadically throughout the day, not sure what is the reason. It was very stable for last several years, but started this behavior in the last few days.
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Replacement RUCKUS ICX-7150-C12P
For the past week, the switch has been stuck in rebooting mode. I’ve tried multiple times to do a hard reset, at least 35 times, to no avail. The system continues to reboot every hour or two hours and is stuck in a power failure mode. The switch maintains an amber light on the SYST light.
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Lennar ICX 7150-C12P Dead
Hi Ruckus Support for Lennar, I moved into a Lennar "smart home" with the Ruckus ICX 7150-C12P ("Switch") and a R510 AP ("AP"). Unfortunately, the switch appears to be completely dead. Symptoms: when plugging in the power, all status lights blink green once simultaneously and then turn off entirely. No other lights come…
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Ruckus ICX 7150 constantly rebooting after power outage
Hello There was a power outage at my house and after it the ICX7150 switch keeps rebooting every half an hour or so. What steps do I need to follow to check what the issue is and how to fix it? I tried resetting with the reset button but it didn't work and the switch keeps re-booting. Thanks,
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Lennar Home – Ruckus ICX 7150-C12P Not Powering On – RMA Request
Hello Ruckus Support Team, I am the original homeowner of a Lennar home purchased in November 2018. My home came equipped with a Ruckus ICX 7150-C12P network switch, which recently stopped working completely. Issue: The switch will not power on, and none of the status or Ethernet port indicator lights illuminate.…
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RUCKUS SWITCH - ICX 7150-C12P
RUCKUS installed in Lennar home, move in November 2019. Issue of late is that it keeps rebooting and disconnects and then reconnects. I've noticed the Access Points randomly have amber lights and back to full green. Do I need a new switch?
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Unable to login to unleashed.ruckuswireless.com Sent
I was trying to make some updates to my home network and discovered I was no longer able to login. I am able to navigate to http://unleashed.ruckuswireless.com/ and fill out the login form. However, after I click login I am shown a browser error page that the form submission wasn't sent. Specifically: This page isn’t…
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All 3 Access points stopped working
Hello, All 3 of my access points have suddenly stopped working completely. No lights on them. We are from lennar homes and have ICX 7150 C12P ruckus switch with three R-510 access points on each floor. My ICX switch has solid green on both "syst" and "PWR" but no power on access points. Do they need to be replaced? I have…
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Unable to access access point after installing Eero Pro 7
My wifi network name was used as the same name when setting up Eero Pr 7 and now I cannot get access to my Ruckus system with Ruckus Unleashed. I now have may have wireless network conflicts and need to reset up the access points but can't access. Please provide any help to get this resolved. ,
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Problem w Ruckus R510 already installed in home I bought
Moved into townhome. Prior owners had Ruckus R510 system with 3 access points. I had Spectrum connect me to Internet today - installed a modem then connected it to Spectrum router and then connected the Ruckus 510 modem to it. I have the prior owner’s network name and password and it connects and works. But I have 2…
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Rukus switch down
Hello I need help with my device. I am an Lennar home owner. The rukus switch was working fine until about 3 weeks ago. It’s dropping the internet signal left and right. Similar to the other issues I see here. I had spectrum come out and check the service and the WiFi is working fine on their end. What can I do to resolve…
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Constantly rebooting
Reboots about every 20 minutes or so. VERY ANNOYING ruckus is no help and if you’ve know anything about Lennar you know they’re not gonna help at all. Just another let down from my home purchase thanks Lennar. Ruckus please do something for us on this it’s affected so many people and it makes your company look bad too. At…
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Unit needs replacement
Please review case number 02356674- I was directed to this site- unit wont power on and needs replacement ongoing for several weeks- Lennar Smart Home-
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ICX 7150-c12 switch rebooting
I have this switch for my unleashed network and it constantly reboots every 5-15-10 minutes. I have updateupdated the software for unleashed but the icx switch updatupdate is different. I got the ISP address but cannot access it to update and add to my network. Ive tried seseveral logins and passwords. How do I grt access…
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Lennar Home - APs rebooting constantly
APs are constantly rebooting I have tried upgrading and its still rebooting constantly. Logs attached.