Could the ICX have booted into SPR (Routing Code) instead of SPS (Switching Code) after the power ou

Question

I have a Lennar home with a RUCKUS ICX 7150-C12P switch and RUCKUS access points. Everything worked normally until a recent power outage.

Since the outage, the RUCKUS Wi-Fi has severe intermittent packet loss. Internet sometimes works normally and then becomes extremely slow or stops responding.

Troubleshooting already completed:

* AT&T gateway connection is approximately 1 Gbps up/down.
* When connected directly to the AT&T gateway Wi-Fi, I get 0% packet loss.
* Through the RUCKUS Wi-Fi, a 100-packet test to 8.8.8.8 showed 59% packet loss.
* More importantly, a 100-packet test directly to my local AT&T gateway (192.168.1.254) showed 81% packet loss, so the problem appears to be inside the local RUCKUS network.
* Wi-Fi signal to the RUCKUS AP is strong (approximately -49 dBm).
* I have already power-cycled the ICX/APs.
* I also performed the ICX 7150-C12P physical recovery procedure by powering it off, holding Reset while reconnecting power, waiting for the LEDs to flash amber, and releasing Reset. The problem remains.
* The ICX switch powers up normally and the APs come online.

Switch: RUCKUS ICX 7150-C12P / ICX7150-C12P-2X1G

Sgatjens · Answer

Hello @los305

I trust this message finds you well.

I kindly request an update on the status of the issue so we can proceed with resolving it.

If we do not receive a response within 24 hours of this message's timestamp, your case will be closed.

Best regards,

Sofia G.

RUCKUS | Lennar Home Community Support

Sgatjens · Answer

Hell @los305

I am following up on this post and would like to assist you with this as much as possible. When you have a chance, please provide the information requested in my previous private message so we can continue working toward resolving the issue.

Best regards,

Sofia G.

RUCKUS | Lennar Home Community Support

Sgatjens · Answer

Hello @los305

Thank you for reaching out to the RUCKUS Lennar Home Community.

I hope this message finds you well.

We appreciate the information you provided regarding your RUCKUS ICX-7150-C12P Switch.

Based on the information provided and the reported symptoms, it appears that the switch is booting from the router image instead of the switching image.

To solve this problem, please follow the steps on the guide below:

https://community.ruckuswireless.com/kb/articles/2-fixing-ruckus-icx-7150-c12p-switch-routing-code-spr-issue-using-command-line-interface-cli

Here are some additional links that may help you access the ICX7150 switch, in case you haven’t accessed it before:

https://community.ruckuswireless.com/kb/articles/14-default-admin-login-username-password-for-ruckus-icx-7150-c12p-switches-and-wi-fi-access-points

https://community.ruckuswireless.com/kb/articles/10-how-to-find-the-ip-address-of-the-ruckus-devices-switch-and-aps-using-ip-scanner-free-applications

https://community.ruckuswireless.com/kb/articles/8-how-to-access-the-command-line-interface-cli-of-the-ruckus-icx-7150-c12p-switch

https://community.ruckuswireless.com/kb/articles/15-establishing-console-cli-access-on-the-ruckus-icx-7150-c12p-switch

Best regards,

Sofia G.

RUCKUS | Lennar Home Community Support