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Even after reset, Couldn't able to login to Switch console

VM_sky99

First, I couldn't able to login with default credentials and started to reset the switch using CLI. followed all the steps mentioned to reset the console. In the OS entered the below commands

OS>reset

ICX7150-Boot>no password

ICX7150-Boot>boot

After that below is the log stuck at "TFTP session timed out"

device 0 offset 0x0, size 0xc0000
BOOTING image from Primary

NAND read: device 0 offset 0x0, size 0x2000000
1 ecc_errors after reading 1b48000:1b48400
iproc_nand_read_page returned 2
NAND read from offset 0 failed -22
0 bytes read: ERROR
## Loading kernel from FIT Image at 70000200 ...
Bad FIT kernel image format!
ERROR: can't get kernel image!
could not boot from primary, no valid image; trying to boot from secondary
device 0 offset 0x0, size 0xc0000
BOOTING image from Secondary

Creating certificate, please wait...

SSL Client Certificate is successfully created

Press Enter key to login

PS 1, Internal Power supply detected.
PS 1, Internal Power supply is up.
PoE: Stack unit 1 PS 1, Internal Power supply with 124000 mwatts capacity is up
PoE Info: Adding new 54V capacity of 124000 mW, total capacity is 124000, total free capacity is 124000
PoE Info: PoE module 1 of Unit 1 on ports 1/1/1 to 1/1/12 detected. Initializing....
2000 log entries of PoE Event Trace Log Buffer is allocated on unit 1 for unit 1
PoE Event Trace Logging enabled for unit 1
PoE Info: PoE module 1 of Unit 1 initialization is done.
PoE: Power enabled on port 1/1/2.
PoE: Power enabled on port 1/1/3.
PoE: Power enabled on port 1/1/7.
TFTP session timed out
PoE: Power enabled on port 1/1/9.
TFTP session timed out
TFTP session timed out

Exit the console and open the console asked the credentials again. Tried to enter the default credentials but didn't work.

Below are the details from Printenv

ICX7150-Boot>printenv
baudrate=9600
ipaddr=
serverip=10.14
netmask=255.255.254.0
gatewayip=10.
uboot=mnz10115.bin
image_name=SPR08090d.bin
ver=10.1.15T225 (Jan 30 2019 - 23:08:47 -0800)

Please help me resolve the issue. My internet is not working on my mobile

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Jayavidhya

Hi @VM_sky99

Greetings of the day,

Thanks for the information,

Based on the description you have shared it seems like your switch is running on routing code. For further troubleshooting steps please share the image of the switch and the access points showing the LED status.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

VM_sky99

Hi JayaVidhya,

Thanks for the quick response, see the screens attached.

Jayavidhya

Hi @VM_sky99

Thanks for your response.

Based on the images and the information you have shared it seems like your switch is running the routing code. To avoid these issues the switch should run on the switching code.

If the access via console access is not possible here I share the guide on how to access the switch.

To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

Once we identify the IP address of the switch proceed to access remotely to the device “Command Line”

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI'

Note: Hit Enter to accept each command

enable

copy flash flash secondary

boot system flash secondary yes

Example:

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command)
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished)
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways to fix this issue:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

VM_sky99

Hi Jayavidhya,

I know the IP address and tried to connect using putty with SSH, telnet and Serial, asking for credentials to conect. Used default username super and password sp-admin and all the possible combinations found in the forum nothing worked. So started to reset with no password and no luck.

Jayavidhya

Hi @VM_sky99

Please share the screenshot of the error you are getting while performing the password recovery steps.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

VM_sky99

The initial post has the steps and log that I followed. The reset process stopped at "TFTP Sesion timed out" and I didn't get the CLI prompt. Restarted the putty and couldn't login, asking for credentials. As I said earlier all the default credentials didn't work.

VM_sky99

Are there any other options to update the routing code without logging into console?

Jayavidhya

Hi @VM_sky99

Thanks for your response.

Please try using the credentials mentioned below.

Username: super

Password: sp-admin

If the above mentioned credentials doesn't work please try to reset it by using the below steps.

enable

configure terminal

device(config)# username super password pass

Where the username is ’super’ and password ‘pass’

Also to allow the correct authentication please run the following commands:

Device(config)#crypto key generate rsa

device(config)# aaa authentication login default local

Now you could try using your New Credentials to log in.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

VM_sky99

Hi Jayavidhya,

The default credential didn't work. Will the 'enable' work in OS mode because, I couldn't get to the switch console prompt?

Jayavidhya

Hi @VM_sky99

Thanks for your response.

To solve this issue please try to perform the software recovery process. Please follow the below link on how to perform the process.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-recovery-on-an-ICX7150-switch/td-p/47483

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

VM_sky99

Hi Jayavidhya,

I could able to perform the recovery as mentioned in the above link. Now I could able to login to the switch using console, but the website is not opening in the browser with the IP Address. Also guide me the next steps to upgrade switch to latest version.

Jayavidhya

Hi @VM_sky99

Thanks for your response,

Please try to login to the switch using the link https://unleashed.ruckuswireless.com and let us know the result.

Also to upgrade the switch to a new latest stable version (8095g version) using the below link.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-using-a-USB-flash-drive/td-p/46781

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-7150-C12P-via-TFTP/m-p/47187

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-via-Web-GUI-ICX7150-Switch/td-p/48200

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

VM_sky99

Hi Jayavidhya,

I can login to https://unleashed.ruckuswireless.com and see the switch connected, but could not login to switch web interface using IP.