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Cannot Connect to Configure.me

hjkim1187

I recently purchased a previously owned Lennar home and I am struggling to get RUCKUS set up. So far I have:
- Factory reset master AP (identified by solid green CTRL light)
- Connected 2 APs to one of 12 ports
- Connected coax -> ISP modem -> wireless router -> switch (one of 12 ports)
- Confirmed internet connection by wifi connection via router
wired connection from switch to computer
- Identified configure.me wifi connection

The step that I am having trouble is actually trying to connect to Configure.Me-XXXXXX network. I have tried both my iPhone, and Macbook without success. For the phone, it just constantly shows its attempt at connecting to the network. When I try to use RUCKUS Unleashed app, I get "You are connected to config.me however the connection to the Unleashed AP is not established yet..." For the laptop, after 20-30 seconds I get unable to connect to the wifi icon.

Since they are typically requested, I was going to upload photos of the switch set up and AP lights but for some reason the forum states "You do not have permission to upload images."

Thank you in advance for your assitance

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Jayavidhya

Hi @hjkim1187

Greetings of the day,

For detailed understanding of the issue please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

NOTE: Please try to login to the account before uploading the images.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

hjkim1187

Jayavidhya,

here are the pics:

Jayavidhya

Hi @hjkim1187

Based on the description, the light on AIR is off and the light on the Radio 5g shows Amber when the WAP is configured but no clients are connected to that specific radio or WAP (Which means the radio signal is on, but you have no devices connected (phone, computer so ion)).

Please verify the connections from the access points and ICX 7150 -C12 P that the cable seems to be in good conditions.

AP - SW.png

Also please check the connection between the ISP router to the Ruckus ICX7150 Switch, because if this connection it's not working you will never get internet connection, just the AP will be powering up, because the Switch will provide power only. The yellow ports must be connected to your AP and your ISP router.

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Ruckus at Home: Introduction(Tutorial video)

https://www.youtube.com/watch?v=vFD_ByQWGH0

RUCKUS UNLEASHED SETUP IN 5 MINUTES (tutorial video)

https://www.youtube.com/watch?v=j8I5aVwMNMg

Best regards,

Jayavidhya

Lennar Home Community

hjkim1187

Jayavidhya,

To my knowledge the cable between switch and AP are good. I checked back of AP and the cable is plugged into the port appropriately. I don't know how, outside of visual inspection, that the connection is good. I thought the AP getting power is a good indicator, is it not?

I have confirmed internet connection is good by directly plugging in my computer to one of the 12 ports on the switch.

Jayavidhya

Hi @hjkim1187

Please try to perform the physical factory reset of the access points using the below guide.

NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

uncle_ben

Hi ALL,

I don't know why, but seems these few years no one from Ruckus can provide a correct and down to the earth method to figure out the secret password for the configure.me SSID after reset the AP. I hit this issue as well recently. Our ZD was dead, so we have to reset all AP and wanna to upgrade the firmware to unleashed. I did this exercise for a R510 already, finally it's now connected to the unleashed network even the overall process is so strange and tried many time. But now when I do the same thing for the R320, it's strange again... after reset back to factory setting, I can't sign in to the web portal with the default uid & pwd: super/sp-admin (I'm not yet upgrade the firmware but I can see the configure.me SSID already once reset the R320), I can use the default uid & pwd for my R510 before. That's why I suffering on the Internet to look for the default password for the configure.me SSID... some people said it's the serial no. of the AP, but I tried and tell you it doesn't work. I don't know why Ruckus side still no official document to tell the customer about the password.. seems it's really a top secret.... anyway, anyone can tell the us directly here what's the hell password for the configure.me SSID??? Thanks!

imran.sanadi@commscope.com

Hi @uncle_ben
Greetings!!!

Thank you for contacting the RUCKUS Community forums.

Could you please let me know if this is a Lennar Home RUCKUS setup? If yes, please raise a new post with the above description on RUCKUS Lennar Support

Please confirm.

Thank you again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

jimmy1559

I am having the same issue and trying for 3 weeks to get just a little bit of help. Can I ask why ruckus dumps all Lennar customers into a category where ruckus refuses to help? You have to understand we are getting zero help from Lennar and little to no help from Ruckus. I just don’t understand why we are being ignored by being Lennar customers?!?!?

imran.sanadi@commscope.com

Hi @jimmy1559

Greetings,

Thank you for reaching out to RUCKUS Lennar Home Community.

I trust this message finds you well.

As this case was raised by @hjkim1187 is now closed.

I have noticed that you have previously raised a post on the Lennar forum, and I appreciate your proactive engagement. To ensure continuity and efficient assistance, I kindly request that you continue the discussion within the same post thread provided in the link below:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Adding-a-T350-AP-to-my-existing-unleashed-network/m-p/80997#M18977

Please feel free to post any further inquiries or updates related to your query in that thread, and I will be more than happy to assist you accordingly.

Thank you for your cooperation and understanding in this matter.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Wordy068

It can be frustrating when your iPhone shows it's connected to WiFi but refuses to access the internet. Here are some steps to troubleshoot the issue:-

Restart your iPhone and router:- This often resolves temporary glitches.
Toggle Airplane Mode:- Quickly turning Airplane Mode on and off can sometimes refresh the connection.
Forget and reconnect to WiFi:- Go to Settings > Wi-Fi, tap the network, and select "Forget This Network." Then reconnect.
Check for software updates:- Ensure your iPhone and router firmware are up-to-date.
Disable Wi-Fi Assist:- This feature might be causing issues. Go to Settings > Cellular and turn off "Wi-Fi Assist."
Reset Network Settings:- This will reset all network-related settings. Go to Settings > General > Transfer or Reset iPhone > Reset Network Settings.

Follow for more instruction below.

https://thegeekpage.com/iphone-connected-to-wifi-but-no-internet-connection-fix/

imran.sanadi@commscope.com

Hello @Wordy068

Greetings!!!

I hope this message finds you well.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community

Wordy068

Here are some common solutions to fix your iPhone's Wi-Fi connection issues:-

Basic Checks:-

Ensure Wi-Fi is turned on:- Go to Settings > Wi-Fi and make sure the switch is green.
Check Wi-Fi range:- Move closer to your router to see if the signal improves.
Restart your iPhone:- A simple restart can often resolve temporary glitches.
Restart your router:- Sometimes, a router reboot can fix connectivity issues.

Forget the network and rejoin:-

Go to Settings > Wi-Fi.
Tap the "i" icon next to your network.
Tap "Forget This Network."
Rejoin the network by entering the password.

Reset Network Settings:-

Go to Settings > General > Transfer or Reset iPhone > Reset Network Settings.
Note that this will delete saved Wi-Fi passwords.

Disable and Re-enable Wi-Fi:- Turn off Wi-Fi in Settings, wait a few seconds, then turn it back on.

More details assistance below.

https://thegeekpage.com/iphone-not-connecting-to-wifi/

imran.sanadi@commscope.com

Hello @Wordy068

Greetings!!!

I hope this message finds you well.

This issue in this thread is more on factory resetting of the Access Points.

Thank you for your valuable suggestion. We sincerely appreciate the time and assistance you've provided.

Please don't hesitate to contact us with any further queries or concerns regarding RUCKUS Lennar Home setups.

Once again, thank you for your time and support.

Best regards,

Imran Sanadi
RUCKUS Lennar Home Community