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No connection to Internet

Samrat

I have had my ruckus system for > 2years when the Lennar home was purchased.

Everything was functioning properly but about 2 days ago the wifi stopped broadcasting.

I turned the system on and off a few times and reset the system. It would now broadcast but continued to have "no internet connection" when connected and reconfigured.

I have checked (and changed) connections from the modem to the router. The ISP is functioning properly (AT&T fiber and has a modem/router setup -- has a separate wifi which is functional).

The ruckus router lights are on PWR, STAT, SYST

3 access points have power green and flashing green for CTL

I reviewed other forum messages regarding this.

after connecting to the wifi and connecting to the unleashed.ruckuswireless.com I do NOT see any message stating that there are any updates to be installed.

also I'm on a Mac and I did not see support for putty on Mac.

thanks for the help!

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Jayavidhya

Hi @Samrat

Greetings of the day,

Please let us know the LED status of the switch and the access points using the below guide.

R510 LED lights

https://docs.commscope.com/bundle/unleashed-200.12-onlinehelp/page/GUID-19D4261B-D10B-4DE3-B63A-3498F80103D0.html

RUCKUS LED lights

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-973C8AE8-837A-41C7-9811-BAEF6ADEF3D3.html

Also please share the image of the switch and the access points showing the LED status and the cable connections as mentioned below.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Samrat

R510 lights: power on and the flashing ctl

ruckus led lights: PWR, STAT, SYST.

photos aren't letting me upload (states .heic not supported)

Samrat

https://drive.google.com/file/d/1K3l8sY1sqcZ7Pz03mwjS6BSmc8LQfCag/view?usp=share_link

https://drive.google.com/file/d/1wnJoCkdFinYrCU7rfoWyZqH0E9H3PtA4/view?usp=share_link

Jayavidhya

Hi @Samrat

On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on?

Please try to login to Ruckus account before uploading the images.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Samrat

Green lights are on as stated above.
i did login but it isn’t allowing me to upload that file type from my iPhone. Suggestions?

Jayavidhya

Hi @Samrat

Thanks for your response.

To configure the APs and to see the configure.me SSID, we need to perform factory reset of the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Samrat

factory reset all the APs or only the master?

Jayavidhya

Hi @Samrat

To configure the AP please try to perform the factory reset on your master AP by connecting it to your switch and disconnect the rest of your access points from the "ICX-7150-switch".

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/m-p/47056

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Samrat

It is now reset.
Should I connect the other APs prior to configuring the network ? Or set up the network and then connect the other APs?

Samrat

Please advise

Jayavidhya

Hi @Samrat

Thanks for your response.

Once you are done with the physical factory reset please try to connect the APs and check whether you could see the APs in the unleashed or not.

Please follow the below link to setup unleashed in your mobile app and in web.

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-using-your-Mobile/m-p/47086

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Samrat

I’m sorry but are you reading my posts? It is reset and I cannot connect.

Refer to the screenshot above — connected to WiFi but giving me errors

Jayavidhya

Hi @Samrat

Please try to perform the physical factory reset of the access points correctly (sometime factory reset needs to be done multiple times).

While performing factory reset please make sure you disconnect all other APs on the network and preform the Factory reset to the master AP that remains connected to the ICX-Switch 7150.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Best regards,

Jayavidhya

Lennar Home Community

Samrat

Reset complete.
see my screenshot from above. Unable to connect and configure the WiFi

Samrat

Refer to the 2 screenshots above

Jayavidhya

Hi @Samrat

Based on the images you have shared it seems that the physical factory reset of the access points was not done properly. Please try to do the factory reset of the access points correctly using the below guide.

While performing factory reset please make sure you disconnect all other APs on the network and preform the Factory reset to the master AP that remains connected to the ICX-Switch 7150.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Once you are done with the above process please reconnect the other access points back.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

Samrat

can you clarify what gives you the impression it was done incorrectly?

I disconnected other APs and reset the master AP multiple times until the configure.me WiFi appeared

Samrat

Also how will I know if it is done correctly? Previously the old WiFi ssid disappeared and the configure.me showed up. What should I look for this time to confirm it is correct?

Jayavidhya

Hi @Samrat

Once the factory reset is done properly the Configure.me will disappear and it will automatically connect to the internet.

Please try to do the factory reset of the access points correctly using the below guide.

While performing factory reset please make sure you disconnect all other APs on the network and preform the Factory reset to the master AP that remains connected to the ICX-Switch 7150.

Physical Factory Reset an Access Points Ruckus

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Access-Points-Ruckus/td-p/47056

Once you are done with the above process please reconnect the other access points back and try to setup in the web browser using the below guide.

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community