APs stopped working/transmiting wifi signal after power outage

soldier36

Equipment:

RUCKUS ICX 7150-C08P switch box (x1); RUCKUS R320 series AP (x3) each individually connected to their own port on the switch box via Cat 6 LAN cables

Inciting event:

In an effort to reorganize/reposition the switch box in the multi-media cabinet (to make room for new equipment) the switch box was temporarily disconnected and within 3-5 minutes, reconnected to the power source. The LAN cables were also disconnected and reconnected (possibly to new port positions for better wire management).

Problem:

The Wifi signal stopped broadcasting from all APs. The master AP (and one other AP) has a solid green "power" light and a blinking green "CTL" light. 1 of the 3 APs has a blinking green "power" light and a solid greed "CTL" light. NOTE: prior to the inciting event, the network was working perfectly and in a MESH configuration.

***Also to note, the LAN indicator lights on the ports on the switch box are yellow for the 3 ports connected to the 3 APs and green for my other devices connected to the other ports (good internet signal on the other ports ex. my MoCA devices are working fine)***

Attempts to troubleshoot:

1) Power cycled the APs and the switch box several times.

2) Confirmed good internet signal coming from the router (AT&T)

3) Following forum advice (and a RUCKUS instructional youtube video) I reset the master AP (pressed the reset button for 10 seconds).

Where I am now:

Currently I have 2 wifi signals (Configure.me- XXXX presumably coming from the master AP that I resent) and (Recover.me-XXXX presumably from one of the other 2 APs that were in MESH mode and is password protected).

When I try to reconfigure the network again (using Configure.me- XXXX) using at least 3 different ISPs and using 192.168.0.1 or unleashed.ruckuswireless.com the most I get is a loading pages saying something close to "Preparing your ruckus network. This may take a few minutes" (wording may be off but something like this). Unfortunately it is stuck in this page and does not proceed to the setup wizard screen despite waiting many minutes and resetting the AP a few times.

 

Any input/help would be appreciated. I would be OK to resent the whole thing to factory setting and start over if needed.

 

Thanks in advance

imran.sanadi@commscope.com

Hi @soldier36 

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared,

From the case description, I could understand that your RUCKUS Internet setup is not working after a power outage.

This issue may happen when the Switch starts running on the Routing code (SPR). The Switch should run on the Switching code (SPS) to avoid these issues for Lennar home users. Due to a power outage/power spike, the Switch boots up on the other partition which may be running on a ‘Routing Code’ results in causing this issue.

You can take Console access to the switch in order to verify, if the switch is able to connect properly to Access Points or if it has a ‘Routing Code’ issue which happens due to power outages/ power spikes most of the time, this is a known issue for Lennar home users.

An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.

There we are going to see 2 important things the

-MAC address: Physical address of the device this never changes

- An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)

There are multiple ways to fix this issue as described in below steps:

Please follow the below steps:

1. To fix this issue, we must identify the ‘current’ IP address assigned by your local router to the switch ICX-7150-C12P

I will leave you a guide on how to perform an IP scanner on your local network to identify the switch IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027

2. Once we identify the IP address of the switch proceed to access remotely to the device “Command Line” 

How to remotely access to 'ICX 7150-C12P' or 'access points' "Network devices":

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388

If you can access the Command line should look like this:

ICX7150-C12 Router>

3. Here is a quick guide for understanding how to fix the 'routing code issue' however, you only need to run the following commands once you are on the command line 'CLI' 

Note: Hit Enter to accept each command 

enable

show version

copy flash flash secondary 

boot system flash secondary yes 

(Please share the output screenshot of the ‘show version’ command to check your current Switch version, if the upgrade is required to avoid this problem in the future)

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

There are Two ways:

I) How to Fix Routing code issues on Lennar Home users via CLI

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335

II) Or WEB access option

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998

4. If access via IP address is not possible here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759

Once you are logged in to the ICX-7150-C12P please follow and perform the same commands that are on point '3'

Please let me know if you have any queries in this regard.

Best regards,

Imran Sanadi

Lennar Home Community.