HI there,
Our internet is not working properly after power outage. Streaming and video calls are impossible. I've read through a similar situations on your forum and trying to fix the code. I've connected my 2015 Macbook Air directly to the switch with a USB type C cable, downloaded the driver for Mac, and then started to enter commands in the Terminal. I was using this message for reference: https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Wifi-for-ruckus-is-freezing-and-slowing-up-after-power-outage/m-p/47920?fbclid=IwAR0j1TKb88-jI0drRSJ8iITQ7PnP-4W2eudspTpK3eV1ifCPYwHaydLS9hg#M1979
After trying all the steps that is what I see on my screen:
Please help me to solve the issue.
Thank you.
Hi @Katrins74
Hope you are doing well!
If there was a blackout or power outage and the switch reboot because of that, most possible your switch starts running the wrong code which we call ‘routing code’ this is a know issue.
An identifier of this problem is that it comes out as Switch-Router in the unleashed dashboard.
There we are going to see 2 important things the
MAC address: Physical address of the device this never changes
An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home (this can change and may not be the same as the one shown on the dashboard)
1- To fix this issue, we must identify the ‘currently’ IP address assigned by your local router to the switch
-We can try the IP address that shows in the dashboard copy and paste it in the URL if that redirects you to the login page for the ICX-7150-C12P that is the correct one if not.
I will leave you a guide how to perform an IP scanner on your local network to identify the switch IP address very easily.
How to find my Ruckus “Devices IP address” using free applications
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Devices-IP-address-using-free-applications/td-p/47027
2-Once we identified the IP address of the switch proceed to access remote to the device 'command Line'
How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-ICX-7150-12P-or-access-points-quot/td-p/47388
If you can access to the Command line should look like this:
ICX7150-C12 Router>
3-Here is a quick guide to understand how to fix the 'routing code issue' but basically you need only need to run the following commands once you are on the command line 'CLI'
Note: Hit Enter to accept each command
enable
copy flash flash secondary
boot system flash secondary yes
example:
ICX7150-24P Router>enable (hit enter to accept the command) ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished ) ICX7150-24P Router#boot system flash secondary yes ( hit enter to accept the command : the switch will reboot )
How to Fix Routing code issues on Lennar Home users via CLI
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users/td-p/47305
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-solve-the-routing-code-issue-in-your-ICX7150-Switch/td-p/47335
Or WEB access option
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Fix-Routing-code-issues-on-Lennar-Home-users-via-Web-GUI/m-p/47959#M1998
4-If the access via IP address is not possible here is a guide how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB.
How to console in the ICX-7150-C12P
https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-7150-12c-using-a-Windows-Machine/td-p/46759
Once you are log in the ICX-7150-C12P please follow up the same steps that are on point '3'
Best Regards
Fernando Vasquez
I tried all the steps above.
Here is the last step I see in Terminal. Does it mean that it was rebooted?
Hi @ Katrins74
run the next commands and share the results, please.
show version
show flash
Best regards,
Yarenis Hernández.
Technical Support Engineer | L2 TAC Wired | Lennar Home Community
Here is what I get after running show version and show flash
Please run the next command to run a help check in the switch first, also confirm if you reload the Switch because I can see the uptime is just 1 minute.
show lldp neighbors
show lldp neighbors detail
show poe
show interface brief
show log
this what I see after running show poe.
What do I click next since it is not letting me type in the next command from your list.
I had to run all the steps again because I quit the terminal session after I sent you a message with the session time out screen shot.
The same screen provide you the instruction, to check more lines or pages press space key, to quit the input control plus the C key, please run the next commands in the port where that access points are connected (1/1/1 and 1/1/6) as well where is connected the ISP router
Diagnostic commands:
clear cable-diagnostics tdr x/x/x
phy cable-diag tdr x/x/x
show cable-diagnostics tdr x/x/x
Example in your Access Point current port.
clear cable-diagnostics tdr 1/1/1
phy cable-diag tdr 1/1/1
show cable-diagnostics tdr 1/1/1
clear cable-diagnostics tdr 1/1/6
phy cable-diag tdr 1/1/6
show cable-diagnostics tdr 1/1/6
